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Terms of Service

Last updated: 21 August 2026

These terms govern your use of hosting, domain and related services supplied by Web Cat Hosting Pty Ltd (ABN 91 690 564 508) of Melbourne, Victoria (“Web Cat”, “we”, “us”). By ordering a service you agree to them.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Where a term conflicts with those rights, those rights prevail.

1. Your account

You must give accurate contact and billing details and keep them current. Notices we send to your registered email address are taken to have been received. You are responsible for activity under your account and for keeping your passwords secure. Tell us promptly if you believe your account has been compromised.

You must be at least 18 years old, or have the authority to bind the business you are ordering for.

2. Fees, invoicing and payment

All prices are in Australian dollars and include GST. Prices are shown on our website and confirmed at checkout.

  • Services are billed in advance, monthly or annually, for the term you select.
  • Invoices are issued 14 days before the due date and are payable by the due date.
  • Services renew automatically at the then-current price unless cancelled before the renewal date. We will tell you in advance of any price change affecting your renewal.
  • Card payments are processed by Stripe. By storing a card you authorise us to charge it for renewals you have agreed to.

If an invoice is unpaid we may suspend the service 5 days after the due date. Suspension does not stop fees accruing. We may terminate a service and delete its data if an account remains unpaid for 30 days after the due date.

3. What we provide

We supply shared cPanel hosting on servers located in Sydney, Australia, together with domain registration through our wholesale registrar.

We aim to keep services available at all times and monitor them continuously, but we do not offer a service level agreement with uptime credits. Services may be unavailable during maintenance, or because of faults, third-party failures, or events outside our control. Where practical we give advance notice of planned maintenance.

4. Fair use of “unlimited” and “unmetered” inclusions

Some plan inclusions are described as unlimited or unmetered — email accounts, databases, and bandwidth. These are genuine, and we do not meter them. They are intended for normal website use and are subject to the physical limits of a shared platform:

  • Each account runs within a fixed CPU and memory allocation (1 vCore and 2 GB RAM). Sustained use beyond that may be throttled by the platform.
  • Disk space is limited to your plan’s quota, and unlimited inclusions may not be used to circumvent it — for example, using mailboxes or databases primarily for file storage, archiving or backup of material unrelated to a website hosted with us.
  • Outbound email is limited to 100 messages per hour per domain. This is a platform limit and cannot be raised. Bulk or marketing email must be sent through a dedicated provider.
  • We may ask you to move to a larger plan, or to a different type of service, if your usage materially affects other customers.

We will always contact you and give you a reasonable opportunity to address an issue before restricting a service, except where urgent action is needed to protect the platform or other customers.

5. Acceptable use

You must not use our services to host, transmit or link to:

  • material that is unlawful, or that infringes someone else’s intellectual property or privacy;
  • malware, phishing pages, or content designed to deceive or defraud;
  • unsolicited commercial email, in breach of the Spam Act 2003 (Cth);
  • cryptocurrency mining, or processes that consume server resources unrelated to serving a website;
  • material that is defamatory, harassing, or that sexualises minors.

You are responsible for the content you host, including content uploaded by your own clients or users, and for keeping any software you install patched and secure. A compromised site that is attacking others or sending spam may be suspended immediately, and we will tell you why and help you recover it.

6. Backups

We take daily off-site backups and retain them on a rolling basis. You can restore from them yourself, and we will help if you need us to.

Backups are provided as a convenience and are not a substitute for your own. We do not warrant that a backup will exist, be complete, or be recoverable at any particular time, and we recommend you keep an independent copy of anything you cannot afford to lose.

7. Domain names

Domain registrations are governed by the rules of the relevant registry, which override these terms. For .au domains, auDA requires you to meet Australian presence and eligibility rules and to keep registrant details accurate; inaccurate details can result in the domain being suspended or cancelled, which is outside our control.

You are the registrant of any domain we register for you. You may transfer it away at any time once any registry lock period has passed, and we will supply the authorisation code on request. Domain fees are not refundable once a registration, renewal or transfer has been submitted to the registry — see our Refund Policy.

It is your responsibility to ensure a domain renews. We send renewal reminders in advance, but we are not liable for a domain that lapses because an invoice was unpaid or contact details were out of date.

8. Migrations

We migrate existing sites to our platform free of charge. We take care to migrate everything and to avoid downtime, but migrations depend on access to, and the condition of, your current host. We are not liable for data or configuration that your previous provider does not make available to us.

9. Cancellation

You may cancel any service at any time from your client area. Cancellation takes effect at the end of the current billing period unless you ask for it to take effect immediately.

We may suspend or terminate a service if you materially breach these terms, if an account is unpaid, or if required by law. Except where urgent action is needed, we will give you notice and an opportunity to fix the problem first.

After a service ends, we delete its files, databases and email, and its backups age out of rotation — typically within 30 days. Please download anything you want to keep before cancelling.

10. Liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.

Otherwise, and to the extent the law allows, our liability for any claim connected with a service is limited to resupplying the service, or refunding the fees you paid for it in the 12 months before the claim, whichever we choose. We are not liable for loss of profit, loss of data, or business interruption beyond that.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will give you at least 30 days’ notice by email before it takes effect, and you may cancel without penalty if you do not accept it.

12. Privacy

Our Privacy Policy explains what we collect and how we handle it, and forms part of these terms.

13. Disputes and governing law

If something goes wrong, contact us first at hello@webcat.com.au — we will acknowledge within 5 business days and try to resolve it within 30 days. Most problems are quicker to fix than to argue about.

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.

Contact

Web Cat Hosting Pty Ltd
ABN 91 690 564 508
Melbourne, Victoria, Australia
hello@webcat.com.au